Rieker
New customer service at Unichel
10.04.2013 6299

New customer service at Unichel

The Russian shoe company "Unicel" has introduced a new customer service - a special computer program for establishing more efficient communication with customers.

Unicel became the first among Russian shoe companies to use the American UserVoice system in order to be able to quickly process all messages, questions, complaints and suggestions from customers.

The service is already available on the Unicel website. According to the company's management, a large number of messages are regularly received from consumers. To track, structure and process all of them, a special service was needed. An additional difference of the program is that users must enter their contact information so that the manager can contact them and clarify the necessary information. During the day, the manager gives an answer to the client, and within a week - transfers information to the management.

The Russian shoe company "Unichel" has introduced a new client service - a special computer program for establishing more efficient communication with ...
5
1
Rating

Latest News

Patrizia Pepe released a capsule in spring colors Monochrome Fly Bamby

Italian premium clothing, footwear and accessories brand Patrizia Pepe presents the Monochrome Fly Bamby capsule, timed to coincide with the release of a new version of the iconic It-Bag - Fly Bamby Bag. The collection also includes sandals and slippers on the platform and stylish…
09.02.2023 112

TASD collected 30 pairs of winter boots, blankets and warm clothes for earthquake victims

The Turkish Footwear Manufacturers Association - TASD - has collected humanitarian aid for the victims of the devastating earthquake that occurred in southeastern Turkey and Syria this Monday, 6…
08.02.2023 170

Attendance in regional shopping centers is recovering

Attendance at shopping centers in the regions began to recover, primarily for small and medium-sized shopping centers, while in Moscow the dynamics of attendance remains negative, Kommersant writes, citing data ...
08.02.2023 287

Zenden plans to open 2023 new stores in 50

Zenden plans to grow its total retail network in 2023 to 295 stores by opening 50 new outlets. The company is going to abandon the development of a network of franchising, - reports ...
07.02.2023 380

Jimmy Choo Collaborates With Sailor Moon Anime Series

Following Vans, another American shoe brand, Jimmy Choo, released a capsule collection of shoes based on the Japanese anime Sailor Moon. Images of scenes from the popular anime series adorn the shoes and bags of the capsule collection, and its brightest…
07.02.2023 482
When you sign up, you will receive weekly news and articles about the shoe business on your e-mail.

To the beginning