Exhibition Euroshoes Sklad
In the group of companies Obuv Rossii, a call center was created to service the project “Installment Shoes”
27.06.2011 3212

In the group of companies Obuv Rossii, a call center was created to service the project “Installment Shoes”

In mid-June, the Obuv Rossii group of companies opened a call-center for servicing the Installment project. The call-center was created to establish constant feedback with customers who purchase footwear by installments in Obuv Rossii stores.
 
“Now buyers from any region of Russia, where the company's own stores are represented, can call the call-center free of charge and promptly receive information about the terms of the installment plan and the amount of debt. In addition, they have the opportunity to communicate directly with their own manager, ”explains Yaroslav Dmitriev, head of the retail lending group of the resource attraction department of Obuv Rossii GC. If a call comes in on weekends or outside working hours, the buyer can leave a message and ask a question of interest.

According to Dmitry Karpenko, IT Director of Obuv Rossii GC, the call center operates on the basis of the Oktell software package via an Internet channel. This will allow in the future to significantly expand the capabilities of the call center in terms of the number of telephone lines served. The center acquired a special multichannel federal number in the 8-800 format.

The company plans to develop this project and create a single call center "Shoe of Russia" to handle a variety of requests received by the company and receive feedback from customers. This information is about the company, assortment of stores, ongoing promotions and sales, current vacancies, etc.

In mid-June, the Obuv Rossii group of companies opened a call center to service the project ...
5
1
Rating

Latest News

Acne Studios introduced a pair of denim biker boots

For the fall 2023 season, Scandinavian footwear brand Acne Studios presented an unusual version of women's biker boots with a square toe, with a denim upper. A pair of shoes on the brand’s website is offered at a price…
21.09.2023 99

Loewe has released a model of shoes and ballet flats with huge bows

The Spanish luxury brand added a touch of femininity to its fall 2023 collection by releasing the rather extravagant Toy D'Orsay shoes. The classic pump with a glossy acrylic heel was released in pale beige velvet.…
21.09.2023 116

Detsky Mir Group purchased 58,26% of shares from minority shareholders

As part of the transformation of the company into a private business, which was announced in November 2022, PJSC Detsky Mir repurchased 58,26% of the shares from minority shareholders. This share was consolidated by a subsidiary of the company JSC DMF, which...
20.09.2023 126

Stuart Weitzman launched an advertising campaign with Chinese model He Kong

American women's shoe brand Stuart Weitzman supported its fall 2023 collection with the "Invincible Iconic" advertising campaign, starring Chinese supermodel He Kong. The photo shoot was shot by Karim Sadli in…
20.09.2023 250

China and Belarus strengthen bilateral cooperation in the leather industry

The Chinese Leather Industry Association and the Belarusian State Light Industry Agency signed a cooperation agreement to develop bilateral leather trade between the two countries, writes...
19.09.2023 226
When you sign up, you will receive weekly news and articles about the shoe business on your e-mail.

To the beginning