5 ways to deal with staff theft
01.10.2013 9165

5 ways to deal with staff theft

Each owner of a trading company periodically or regularly encounters dishonest personnel. Many have already despaired of curing their company of this ailment and, by default, record the cost of theft in the expense item. However, do not give up, as there is several ways to defeat employee theft. Details about them are told by Alexey Baranov, CEO of Retail Solutions. # EXPERT #

Method # 1: Regular inventory. In order for the inventory to have the maximum effect, you need to turn it into a permanent and irreversible element of your control system. Employees should really feel that you or the person responsible for inspecting the goods have a detailed understanding of all the intricacies. Invent creative tricks of control. For example, open the product lists in 1С and ask to bring 15-20 randomly selected items. Do this check once every few days and thereby do not give even the prerequisites for theft. If you do not have the time or ability to conduct an quality inventory yourself, contact the services of specialized firms. They will send a team of professionals who will quickly, impartially and accurately calculate all the rest. The reliability of the information obtained in this way will be several times higher than if one of the employees of the company conducted an inventory. 

Method No.2: Divide and rule. Adequately distribute controlling responsibilities in the company. Bees cannot count honey, as well as employees reporting to inventories cannot check themselves - this must be a financially responsible employee standing above: the administrator, the senior seller, or you yourself.

Method No.3: Corporate Quantum. The relationship between employees should be built in such a way that sellers constantly monitor each other’s friend themselves. Construct in the collective a semblance of a closed quantum system, where each action causes a change in the general state. In other words, make sure that each employee takes care of the balance and order in the system. For example, enter fines that pay for the common good: “Late? You buy tea biscuits for everyone. ”

Method No.4: Mutual responsibility. If a shortage is found at the cash desk, the required amount is distributed evenly to all personnel, and each member of the team contributes to the payment of debts. At the same time, it is clear to all employees that they pay for one, at most two dishonest people who deliberately profit from the rest. Internal filtering among personnel is included and the “black sheep” are instantly calculated.

Method No.5: Encouragement of squealing. For the Russian mentality, "squealing" always seemed something disgusting and humiliating. However, successful businesses are not built on friendship, but on business relationships. In a healthy system, everything is interconnected and interdependent, so the team needs to cultivate a pro-Western ideology of corporate ethics. It is accepted that if someone does not fulfill his functions, the whole company suffers, therefore, to notice, warn and eliminate the malfunctioning detail is identical to the salvation of a common cause.

Each owner of a trading company periodically or regularly encounters dishonest personnel. Many have already despaired of curing their company of this ailment and, by default, are included in the article ...
3.4
5
1
3
Please rate the article

Materials on the topic

How to implement sales funnels in the shoe business

Attracting customers and retaining them is the most important driver of sales growth in any business. Typically, companies allocate an advertising budget as a percentage of total revenue. On average, this percentage varies from three to five. And if the company...
21.11.2023 2426

Effective methods that will help improve the effectiveness of sellers

Many store managers face the problem of staff burnout who work on the sales floor. Previous motivation schemes for salespeople - “salary +%” no longer work today, and therefore new ways are needed to interest employees...
30.10.2023 3542

Service in the store: successes and mistakes

What is service in a fashion store? What are customer expectations from shopping today? And how do the quality of services provided, and, therefore, the level of sales and store revenue depend on the competence and motivation of salespeople? SR Sales Expert and…
24.10.2023 3083

How to determine the amount of shoe purchases for the next season?

At the beginning of the purchasing season for a new collection, buyers are faced with a difficult task: they need to take responsibility and decide how many shoes to purchase so that it is enough to fulfill the sales plan, and at the end of the season to reach the established norm...
18.07.2023 3889

Five rules of professional lighting for a shoe store - something that is relevant in any season

When developing a lighting concept for shoe retailers, it is important to take into account not only the history of the brand, the architectural content of the premises, the target audience of the stores, but also the seasonality of the product. With the onset of the cold season, client preferences change...
30.05.2023 5269
When you sign up, you will receive weekly news and articles about the shoe business on your e-mail.

To the beginning