Rieker
AliExpress introduced a product return service without explanation
23.08.2019 1606

AliExpress introduced a product return service without explanation

A large Chinese market place AliExpress introduced a product return service without explanation with the aim of increasing sales in the categories of clothes, shoes and accessories, as well as increasing the average purchase receipt, which today stands at $ 9-10, RBC writes.

Starting August 23, Russian AliExpress users can resort to the unconditional return service within two weeks after receipt. To do this, the buyer must open a “dispute” (a special form for communication between the client and the seller on the site) through AliExpress support, receive an individual code and present it with the goods in the Russian Post branch. After the goods are delivered back, the money spent on them will be returned to the customer’s account. The return service is free for the consumer.

Previously, it was possible to return the goods to AliExpress only if it was clearly inconsistent with the declared characteristics, and the delivery of the goods back was paid by the client.

The service covers more than 10 million products. A refund is not provided in the case of the purchase of smartphones, electronic gadgets and their components, underwear and custom-made wedding dresses.

The return service is introduced by the online retailer in order to revive sales in the categories of clothes, shoes and accessories, since traditionally the percentage of return in these categories when buying goods online is quite high, and, according to experts, it reaches 60%. The inability to return the goods hindered the sale of these product categories on AliExpress. The new return scheme will help solve this problem, and will also contribute to the growth of the average check at the marketplace in Russia, due to the fact that Russian customers will more boldly order more expensive goods on the site.

A large Chinese marketplace, AliExpress introduced a product return service without explanation with the aim of increasing sales in the categories of clothing, shoes and accessories, as well as increasing the average purchase check, ...
5
1
Rating

Latest News

BRICS + Fashion Summit takes place in Moscow

The international forum BRICS + Fashion Summit is taking place these days in Moscow. As part of the forum, from December 28 to 2, a b2b showroom is operating at the Zaryadye MKZ on the territory of Zaryadye Park, which presents Russian clothing brands,…
01.12.2023 288

McKinsey identifies 10 macro trends in fashion for 2024

The annual report of the global consulting company McKinsey& Company, compiled in collaboration with the Business of Fashion publication “The State of Fashion,” highlighted ten macrotrends that will influence the state of the fashion segment and fashion...
30.11.2023 505

"Honest Sign" recorded a 15% increase in shoe prices in 2023

According to the state labeling system “Honest Sign”, average prices for shoes in Russia increased by 15% over the year: in October 2023, the average price of a pair of shoes was 3 rubles, and in the same period in 274 – 2022...
30.11.2023 421

The first Sportmaster PRO opened in Voronezh

On November 21, the first sporting goods store “Sportmaster PRO” opened in the Voronezh City Park “Grad” shopping center, which became the largest in the Black Earth Region. The retailer rented more than 3 sq. m in a shopping center on the site of the departed...
29.11.2023 410

Testoni has released a festive collection

Italian luxury shoe brand Testoni presented a festive collection. A capsule of women's shoes and accessories inspired by the views of the snow-capped Alps. As the fashion house emphasizes, the holiday collection is “An ode to fashion and luxury in...
29.11.2023 380
When you sign up, you will receive weekly news and articles about the shoe business on your e-mail.

To the beginning