The active development of the project to create a network of branded stores of children's footwear "Centipede", their automation and going online have shown the urgency of solving the problem of creating a technical support service.
At the stage of connecting retail outlets to the shoe portal www.40nogka.ru, entrepreneurs will have a lot of questions about unloading goods into a common database, as well as working with new software. The volume of requests is already great and will grow as new stores are connected, which fully justifies the existence of a new link in the project team. It is worth noting that Yegoryevsk Obuv faced a similar issue at the stage of introducing a single software in the Kotofey chain of branded stores.
“This support service must be available at all times, operate 24 hours a day, answer questions from retail store owners online and resolve automation issues within very short periods of time. Everything in order to ensure a high-quality exchange of information between the outlet and the portal, since only then will consumers be able to see the current assortment, "said the manager of Mila - wholesale footwear" Alexander Borodin.
Currently, the Ural wholesaler is considering the feasibility of creating its own technical support service individually for the Centipede network. It is not excluded that the solution to this problem can be outsourced.