Events - trainings, forums, seminars

Intensive School of Service. Reboot 2022".

Intensive School of Service. Reboot 2022".

Event ended

On May 23, 2022, FCG launches a new intensive workshop for salespeople, managers and store directors “SERVICE SCHOOL. RELOAD 2022.

During the week, you will consider all options for solving challenges in a new reality in working with fashion retail clients:

  • Why is it so important to build long-term relationships with clients?
  • Which sales techniques work in the current situation, and which are no longer relevant?

Course teacher Elena Stolyarskaya is an expert of the Fashion Consulting Group, a business coach with ten years of experience working with leading market companies, the head of the customer service school, developed and conducted training for employees of boutiques Tretyakovskiy proezd, Barviha Luxury Village, Trading House Moscow (TDM), TSUM, DLT (St. Petersburg). Worked with brands: Dolce&Gabbana, Valentino, Loro Piana, Giorgio Armani, Brioni, Kiton, Tom Ford.

This is a live, maximally applied program, which discusses the most relevant, working tools and technologies, using real cases.

During the course we will talk about: 

  • how the requirements for the level of customer service have changed in 2022, 
  • 4 levels of customer service - how to determine where you are? Express testing of the existing level of service in the company,
  • how to “sell” an idea and a new service format to employees? How to motivate them to work? Optimal installation of a sales consultant for effective sales and communication with a client, 
  • Why is it so important to build long-term relationships with clients? What information about the client is important for us and how to work with it? Learning how to maintain long-term relationships with clients, 
  • how to deal with customer complaints and complaints,
  • work with clients of different psychological types.

intensive will be held from 23 to 27 May
with 11: 00 to 18: 00
participation is possible in a hybrid format (offline or online).

The course has a special price with a 10% discount. Hurry up to buy a course at a special price!

Find out the detailed content and register for the course: 


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