To begin with, a few situations from life. Your employee - the manager of the marketing department - is a bright and active employee who does a very, very good job. Performs the assigned tasks on time, but each time somehow "in its own way". It seems to you that he does not at all listen to your recommendations, but he, on the contrary, assures that he is performing only the tasks assigned to him.
One of your subordinates is a rather slow employee. Each task is completed late. And in the process, you literally "get" you a million small questions. You try to give him “untwisted” clients to continue working, you entrust him with holding mini-presentations, and involve clients in the process of drawing up congratulations. Each task in the end remains torn.
Your subordinates do not chronically perform a daily task (for example, entering information into a database), citing a lack of time. You are not able to track their downloads every day. As a result, it is impossible to generate a correct report at the end of the week. Everyone has to stay late at work and work in emergency mode.
Your sales manager does a good job. You are several times a week interested in how he does things (ongoing monitoring). After some time, you begin to notice that your questions are clearly annoying subordinate.
If at least partially these situations remind you of your own, it means that it’s time to pick up Vilena Smirnova’s book “Secrets of sellers motivation”.
The best part: in addition to practical advice on how to act in a given situation, you will be able to define your leadership style, understand how to deal with salesperson apathy, how to change the payment scheme and measure performance. Publishing house "Peter"
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